For most non-personalized products, you can request a return within 30 days of delivery. Items must be unworn, unwashed, unused and returned with original labels and packaging where reasonably possible. This promise is in addition to, and does not reduce, your statutory rights.

UK consumers generally have 14 days after delivery to tell us they wish to cancel an online order, followed by a further 14 days to return the goods. No reason is required. Exceptions can apply, including genuinely personalized goods made to your specifications.

Contact customer support before sending an item back. Include your order number, the product you wish to return and the reason so we can provide the correct return instructions and address. Returns sent without authorization may be delayed.

You may inspect an item as you would in a shop. We may reduce a refund only where handling has gone beyond what is reasonably necessary and has reduced the item’s value. Please protect products during return transit.

Unless faulty, we may be unable to accept personalized or custom-made products, opened hygiene-sealed goods, gift cards or other items that are legally exempt. Standard made-to-order merchandise is not automatically treated as personalized.

For change-of-mind returns, the customer normally pays the return shipping unless we state otherwise. We pay reasonable return costs where an item is faulty, damaged, misdescribed or supplied incorrectly.

Approved refunds are made to the original payment method. For statutory cancellations, we refund the product price and the cost of our least expensive standard outbound delivery option where required. We aim to issue refunds promptly and, where the law applies, no later than 14 days after receiving the returned item or acceptable proof of return.

The fastest way to change size or color may be to return the original item and place a new order after the return is approved. Any exchange option shown on the store is subject to stock availability.

Contact us as soon as possible with your order number and clear photographs. Do not continue using a potentially unsafe item. Faulty goods remain protected by applicable consumer law, including the right to reject qualifying faulty goods within the legal period.

After a refund is issued, banks and payment providers may take additional time to display it. If the stated processing period has passed, contact your payment provider and then contact us with your order details.