Order confirmation
After checkout, you receive an email confirming the order details. Check the shipping address immediately and contact us quickly if something is wrong.
Shipping & returns
From checkout to delivery — clear at every step
Shipping options, prices and available regions are calculated at checkout. Product pages show the applicable production information for each item.
Production
Some merchandise may be made after ordering. The current production estimate will be shown on the product page and can vary by product, color and supplier.
Shipping and tracking
When the order leaves the fulfillment location, we send a shipping confirmation email. Tracking is provided when the selected service supports it.
Delivery estimates
The estimated delivery window for your destination is shown at checkout. It begins after shipment unless the product page clearly says otherwise. Weekends, holidays, customs and carrier disruption can add time.
International orders
Available countries and delivery rates appear at checkout. Import tax, customs duty or carrier handling charges may be payable by the recipient unless checkout clearly states that they are included.
Returns and problems
Most non-personalized products are covered by our 30-day return promise. Contact us before returning anything. Faulty, damaged, incorrect or missing items receive priority support.
Our promise
We publish delivery information clearly and update it when operational details require it.
Shipping and returns questions
Know what happens before, during and after delivery
For detailed legal return terms, read the Refund Policy.
Can I change my delivery address?
Contact us immediately. We can only change an address before the order enters production or fulfillment, and changes cannot be guaranteed after checkout.
Can I cancel before shipment?
Contact us as soon as possible. If production has not started, cancellation may be possible. Your legal cancellation rights and any personalized-product exception are explained in the Refund Policy.
What happens if my order is delayed?
Check the tracking first. If the order is outside the published delivery window, contact us with the order number so we can investigate with the carrier or fulfillment partner.
What if the parcel is marked delivered but is missing?
Check safe places, neighbours and the delivery photograph where available. Then contact the carrier and our team promptly. We will review the available delivery evidence and next steps.
Will products arrive together?
Products may arrive separately when they are produced at different locations. Separate shipping confirmations or tracking links may be sent.
How do I return an item?
Contact us before sending it. We will confirm eligibility, the return address and any instructions. Do not send returns to an address printed on a parcel unless we confirm it is the correct returns address.
Who pays return shipping?
Customers normally pay change-of-mind return shipping. We cover reasonable return costs for faulty, damaged, misdescribed or incorrectly supplied items.
When will I receive my refund?
Approved refunds are issued to the original payment method. Under applicable UK cancellation rules, refunds are made no later than 14 days after the returned goods or acceptable proof of return is received.